Refund Policy

Stoatly Ltd - Last updated: 17/06/2026

1. Our Commitment

   All purchases of Stoatly are processed through Paddle.com, our Merchant of Record. This means you are purchasing from Paddle, and Paddle's Buyer Terms and Conditions and Refund Policy govern all transactions.




2. How to Request a Refund

   Paddle provides all customer service inquiries and handles refund requests. If you experience any issue with the platform or wish to request a refund, please visit paddle.net.

   
   

   You can review Paddle's full Buyer Terms and Conditions and Refund Policy at:

   • Paddle Checkout Buyer Terms and Conditions
   • Paddle Refund Policy



3. Data Retention

   If a refund results in cancellation of your subscription, your data will be retained for 30 days following cancellation in accordance with our standard data retention policy.




4. Contact

   If you have any questions about your subscription itself, rather than billing or a refund, you are welcome to contact us directly at support@stoatly.io and we will do our best to help.